Terms & Conditions

These terms and conditions form a contract between you and your therapist for therapeutic work. It is important that you read and understand them before you agree to proceed with therapy. Please also refer to our privacy policy which outlines in more detail how your personal information is used provided by yourself.

Initial Assessment

The initial assessment session is a space to discuss your difficulties and the reasons you are seeking help. This will also be an opportunity for you to talk about what your expectations are for therapy and to set therapy goals. It will also be an opportunity to decide if the therapist's style of work suits your needs.

Following assessment, it is standard practice for the therapist to write to your GP to briefly summarise the assessment, and inform them that you are engaging in psychological therapy. This will be discussed with you at the initial assessment. This is however, not compulsory. If you do not wish us to do so, you can discuss this with your therapist when you come for assessment.

Please note that the initial assessment is not a guarantee that therapy sessions will be offered. It may be that following assessment, the therapist may feel that they are not the best person to help you at the current time. Additionally, after assessment, if you feel that your therapist is not the right professional for you, there is no obligation to see them for further appointments. Either way, the therapist will endeavour to point you towards a source of help that meets your needs.

Confidentiality

Overall, what is discussed in the sessions is strictly confidential between you and your therapist. However, there are some exceptional circumstances under which confidentiality will be breached for legal reasons, even without your permission, and they are: 1. If your therapist believes that you are a danger to yourself or to others, or 2. If there is sufficient evidence to raise concern of the health, welfare or safety of children or vulnerable adults. In these circumstances, your therapist will initially encourage you to contact an appropriate source of support/help. However, if it is felt that you are unable to do so, your therapist has a duty of care to make this contact. This will be discussed with you first before passing any information on to others and explained to you why your therapist has chosen to take this course of action.

There may be some occasions when it might be helpful for your therapist to speak to or write to your GP or other healthcare professionals (about your medication or to update them about your treatment for example). Your therapist would gain your permission to do this. You will be copied into all correspondence sent about you, unless you request otherwise. Where necessary, your therapist may also ask you about who you give them consent to speak to about your treatment. This may be a relative or friend. What is discussed in sessions is strictly in confidence, and information will only be shared with others in this way after your consent has been gained.

As with all therapists, Cognitive Behavioural therapists receive regular clinical supervision sessions of their work. This is required in our code of conduct. I will discuss clients in these sessions in order for the supervisor to support the therapy offered and to ensure clients are receiving the best possible care. All supervision discussions are, however, anonymous, as to protect the identity of the client.

Professional Code of Conduct & Accountability

There are several different types of therapists offering psychological help in varying ways. Some will be more suited to certain people and particular types of difficulties than others. Whichever type of therapist you choose to see, it is important you ensure that they are approved and registered with an appropriate professional body.

I am fully accredited and registered with the British Association for Behavioural and Cognitive Psychotherapies (BABCP) and adhere by there Standards of Conduct, Performance and Ethics which can be viewed by clicking on them.

Home Visits

Unfortunately, I am not able to offer home visits at the current time.

Cancellation Policy

24 hour’s notice is required to cancel your therapy session without incurring the full cost of your therapy session. If your appointment is on a Monday, please cancel on Friday. If less than (24 hours) notice is provided, you will be charged half the cost of your session to cover the incurred costs (£35.00).

Lateness and Non-Attendance of Sessions

If you arrive late for your session, the session will still end at the same time. If you do not attend a session and you have not contacted your therapist beforehand to inform them that you are unable to attend, it will be assumed that you no longer wish to continue with therapy and your sessions will be reallocated. The therapist will wait for 3 working days after your non-attended session to hear from you before re-allocating your session.

Holidays

Please let your therapist know about any holidays or planned breaks with as much notice as possible to preserve the continuity of your work together.

Health Insurance

If accessing therapy through health insurance, please check with your therapist to make sure that are registered with your provider and to make sure your policy is valid and that your sessions will be covered in full. You will be responsible for payment of all outstanding charges on your account, regardless of the cover you have.

Support Outside of Sessions and Emergencies

Please note that emergency support is not offered outside of agreed sessions because I cannot guarantee my availability to you. My contact number and e-mail should only be used to communicate about appointment times or cancellations.
If you are finding that you require additional support between sessions, please discuss this with your therapist and your GP.

If you feel you are in danger in any way please contact the emergency services, your GP (out-of-hours GP can be contacted by calling 111) or the Samaritans (116 123 - free to call from any landline or mobile).

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of my site https://cbtwithsarahcarr.co.uk

By providing us with your data, you warrant to us that you are over 13 years of age.

Your Name is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Sarah Carr – 07951 443510

Owner contact email: hello@cbtwithsarahcarr.co.uk

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@cbtwithsarahcarr.co.uk

What Data We Collect About You, For What Purpose And On What Ground We Process It

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you in your use of the website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

How We Collect Your Data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

Marketing

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).[Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.]

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hello@cbtwithsarahcarr.co.uk

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at hello@cbtwithsarahcarr.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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